VoIP Predictive Dialer

The VoIP predictive dialer uses Voice Over Internet Protocol software (VoIP) to enable call centers to contact vast numbers of people. Because it uses packet switched IP networks rather than circuit switched PSTN, it is helpful for call centre agents to make international calls at local call rates.

Like other predictive dialers, a VoIP predictive dialer can detect calls which are not being answered or answered by fax or answering machines. This ensures that only live voice answered calls are sent to agents. These systems also monitor agent availability and adjust call volumes accordingly.

A VoIP predictive dialer can reduce or eliminate the need for manual input. They allows agents to handle multiple campaigns at the same time. However, it is important to use these dialers carefully, as sometimes they can over dial, calling more numbers than there are agents available to answer them. They are useful for agents with large lists.

The only requirement for a firm to use a VoIP predictive dialer system is a computer with an Internet connection and a telephone line for each agent.

source:- www.wikipedia.com www.tech-faq.com